Saudi Journal of Emergency Medicine

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Review Article
SJEMed. 2020; 1(2): 110-120

The efficiency of the medical priority dispatch system in improving patient outcomes

Authors: Maha Baabdullah, Hamsah Faden, Rawan Alsubhi, Ahmed Almalki, Basim Masri, Abdullah Alharbi.

View PDF HTML Fulltext DOI: 10.24911/SJEMed/72-1586163179

Abstract

Background: One of the essential aspects of acquiring favorable patients’ outcomes is to deliver appropriate care to them. In pre-hospital settings, the procedure begins with the dispatch since dispatchers manage the assistance requests. The medical priority dispatch system (MPDS) has been developed to improve the dispatcher’s performance. It follows algorithms and questions which aid in classifying situations based on callers’ answers to specific questions. This study aimed to assess the effectiveness of MPDS in enhancing patient outcomes. Methods: We searched PubMed, MEDLINE, Scopus, and six other electronic databases up to 17 August 2019. A combination of keywords relevant to MPDS was used to search for English published randomized controlled trials, case-control, and cohort studies evaluating MPDS and its impact on patient outcomes. Results: A total of 15 studies out of 755 were selected. All were observational cohort studies involving 1,394,366 participants; seven studies reported response time, four reported mortality rate, and four reported survival rates. We rated 14 of them as fair quality, and the rest were of poor quality based on the Newcastle-Ottawa scale. Eight studies supported the desired outcomes for the patient, whereas the rest depended on several factors to reach the desired outcomes. Conclusion: The majority of studies reported good results; however, there was no significant difference, and this might be an area, where the practice may change.

Keywords:   Medical priority dispatch system, MPDS, EMS priority dispatch, advanced MPDS, pre-hospital dispatch, communication center, emergency calls, computer-aided dispatch, patient outcomes, survival rate, mortality rate, response time.


© Copyright: Author(s)

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The efficiency of the medical priority dispatch system in improving patient outcomes


Authors
Maha Baabdullah
Emergency Medical Services, College of Applied Medical Sciences, King Saud bin Abdulaziz University for Health Sciences, Jeddah, Saudi Arabia
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Hamsah Faden
Emergency Medical Services, College of Applied Medical Sciences, King Saud bin Abdulaziz University for Health Sciences, Jeddah, Saudi Arabia
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Rawan Alsubhi
Emergency Medical Services, College of Applied Medical Sciences, King Saud bin Abdulaziz University for Health Sciences, Jeddah, Saudi Arabia
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Ahmed Almalki
Director, Emergency Medical Services, College of Applied Medical Sciences, King Saud bin Abdulaziz University for Health Sciences, Jeddah, Saudi Arabia
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Basim Masri
National Guard Health Affairs, EMS Station, Jeddah Saudi Arabia
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Abdullah Alharbi
Emergency Medical Services, College of Applied Medical Sciences, King Saud bin Abdulaziz University for Health Sciences, Jeddah, Saudi Arabia
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Correspondence to:
. Maha Baabdullah, Emergency Medical Services, College of Applied Medical Sciences, King Saud bin Abdulaziz University for Health Sciences, Jeddah, Saudi Arabia; mahaahmedb98@gmail.com

Publication history
Received 06 Apr 2020
Accepted 03 May 2020
Published online 06 Jul 2020
Published in print 10 Jul 2020

How to cite this article

Pubmed Style

Baabdullah M, Faden H, Alsubhi R, Almalki A, Masri B, Alharbi A. The efficiency of the medical priority dispatch system in improving patient outcomes. SJEMed. 2020; 1(2): 110-120. doi:10.24911/SJEMed/72-1586163179


Web Style

Baabdullah M, Faden H, Alsubhi R, Almalki A, Masri B, Alharbi A. The efficiency of the medical priority dispatch system in improving patient outcomes. https://www.sjemed.com/?mno=97367 [Access: June 06, 2023]. doi:10.24911/SJEMed/72-1586163179


AMA (American Medical Association) Style

Baabdullah M, Faden H, Alsubhi R, Almalki A, Masri B, Alharbi A. The efficiency of the medical priority dispatch system in improving patient outcomes. SJEMed. 2020; 1(2): 110-120. doi:10.24911/SJEMed/72-1586163179


Vancouver/ICMJE Style

Baabdullah M, Faden H, Alsubhi R, Almalki A, Masri B, Alharbi A. The efficiency of the medical priority dispatch system in improving patient outcomes. SJEMed. (2020), [cited June 06, 2023]; 1(2): 110-120. doi:10.24911/SJEMed/72-1586163179


Harvard Style

Baabdullah, M., Faden, . H., Alsubhi, . R., Almalki, . A., Masri, . B. & Alharbi, . A. (2020) The efficiency of the medical priority dispatch system in improving patient outcomes. SJEMed, 1 (2), 110-120. doi:10.24911/SJEMed/72-1586163179


Turabian Style

Baabdullah, Maha, Hamsah Faden, Rawan Alsubhi, Ahmed Almalki, Basim Masri, and Abdullah Alharbi. 2020. The efficiency of the medical priority dispatch system in improving patient outcomes. Saudi Journal of Emergency Medicine, 1 (2), 110-120. doi:10.24911/SJEMed/72-1586163179


Chicago Style

Baabdullah, Maha, Hamsah Faden, Rawan Alsubhi, Ahmed Almalki, Basim Masri, and Abdullah Alharbi. "The efficiency of the medical priority dispatch system in improving patient outcomes." Saudi Journal of Emergency Medicine 1 (2020), 110-120. doi:10.24911/SJEMed/72-1586163179


MLA (The Modern Language Association) Style

Baabdullah, Maha, Hamsah Faden, Rawan Alsubhi, Ahmed Almalki, Basim Masri, and Abdullah Alharbi. "The efficiency of the medical priority dispatch system in improving patient outcomes." Saudi Journal of Emergency Medicine 1.2 (2020), 110-120. Print. doi:10.24911/SJEMed/72-1586163179


APA (American Psychological Association) Style

Baabdullah, M., Faden, . H., Alsubhi, . R., Almalki, . A., Masri, . B. & Alharbi, . A. (2020) The efficiency of the medical priority dispatch system in improving patient outcomes. Saudi Journal of Emergency Medicine, 1 (2), 110-120. doi:10.24911/SJEMed/72-1586163179


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