Saudi Journal of Emergency Medicine

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Original Article
SJEMed. 2022; 3(2): 130-137

Patient’s conception and attitude regarding triage system and waiting time at emergency department at Riyadh, Saudi Arabia

Authors: Rayyan Alhaqbani, Rayan Bahmaid, Mohammed Almutairi, Wardah Almasoudi, Ali Elmasarwa, Abdussalam Alshehri.

View PDF HTML Fulltext DOI: 10.24911/SJEMed/72-1649358740

Abstract

Background: An increase in the number of visitors to the emergency department (ED) leads to overcrowding, long wait, and patient dissatisfaction. It is important to implement the decision-making process to avoid congestion and nonurgent cases. This study aims to assess patients' knowledge and attitude about the triage system and waiting times in ED. Methods: This was a cross-sectional study conducted at the ED at Prince Mohammed bin Abdulaziz Hospital, Riyadh, Saudi Arabia. Data were collected using an online questionnaire form for all participants who met the inclusion criteria. Results: In this study, 389 participants with mean age of 33.77 (SD =12.96) years were included, of them 54.2% were males. Moreover, only 15.2% of patients reported having primary care doctor or health providers among whom 41.9% reported that they tried to call their primary care doctor before coming to the ED. Moreover, 66.2% of participants reported having no knowledge about triage. Furthermore, 57% of participants wanted to know how long other patients have been waiting. Moreover, results showed that the most important information required by the patients was the periodic updates from ED staff about the delays (51.4%) followed by information about the health care system and how to find a primary care provider. Conclusion: Most of the population were unaware of the triage and its definition; however, most of the participants had good knowledge considering why some patients were seen before others. Finally, the waiting expectation of tests results was worse in this study, which reflected low satisfaction level.

Keywords:   Triage system, ED, waiting time, emergency


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Patient’s conception and attitude regarding triage system and waiting time at emergency department at Riyadh, Saudi Arabia


Authors
Rayyan Alhaqbani
College of Medicine, Imam Mohammad Ibn Saud Islamic University, Riyadh, Saudi Arabia.
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Rayan Bahmaid
College of Medicine, Imam Mohammad Ibn Saud Islamic University, Riyadh, Saudi Arabia.
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Mohammed Almutairi
College of Medicine, Imam Mohammad Ibn Saud Islamic University, Riyadh, Saudi Arabia.
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Wardah Almasoudi
Department of Emergency Medicine, Royal Commission Hospital, Jubail, Saudi Arabia.
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Ali Elmasarwa
Quality & Patient Safety Department, Prince Mohammed bin Abdulaziz Hospital, Riyadh, Saudi Arabia.
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Abdussalam Alshehri
Department of Emergency Medicine, Prince Mohammed bin Abdulaziz Hospital, Riyadh, Saudi Arabia.
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Correspondence to:
. Rayyan Alhaqbani, College of Medicine, Imam Mohammad Ibn Saud Islamic University, Riyadh, Saudi Arabia.; ra.alhaqbani@gmail.com

Publication history
Received 08 Apr 2022
Revised 17 May 2022
Accepted 24 May 2022
Published online 01 Jun 2022
Published in print 08 Jun 2022

How to cite this article

Pubmed Style

Alhaqbani R, Bahmaid R, Almutairi M, Almasoudi W, Elmasarwa A, Alshehri A. Patient’s conception and attitude regarding triage system and waiting time at emergency department at Riyadh, Saudi Arabia. SJEMed. 2022; 3(2): 130-137. doi:10.24911/SJEMed/72-1649358740


Web Style

Alhaqbani R, Bahmaid R, Almutairi M, Almasoudi W, Elmasarwa A, Alshehri A. Patient’s conception and attitude regarding triage system and waiting time at emergency department at Riyadh, Saudi Arabia. https://www.sjemed.com/?mno=13552 [Access: March 20, 2023]. doi:10.24911/SJEMed/72-1649358740


AMA (American Medical Association) Style

Alhaqbani R, Bahmaid R, Almutairi M, Almasoudi W, Elmasarwa A, Alshehri A. Patient’s conception and attitude regarding triage system and waiting time at emergency department at Riyadh, Saudi Arabia. SJEMed. 2022; 3(2): 130-137. doi:10.24911/SJEMed/72-1649358740


Vancouver/ICMJE Style

Alhaqbani R, Bahmaid R, Almutairi M, Almasoudi W, Elmasarwa A, Alshehri A. Patient’s conception and attitude regarding triage system and waiting time at emergency department at Riyadh, Saudi Arabia. SJEMed. (2022), [cited March 20, 2023]; 3(2): 130-137. doi:10.24911/SJEMed/72-1649358740


Harvard Style

Alhaqbani, R., Bahmaid, . R., Almutairi, . M., Almasoudi, . W., Elmasarwa, . A. & Alshehri, . A. (2022) Patient’s conception and attitude regarding triage system and waiting time at emergency department at Riyadh, Saudi Arabia. SJEMed, 3 (2), 130-137. doi:10.24911/SJEMed/72-1649358740


Turabian Style

Alhaqbani, Rayyan, Rayan Bahmaid, Mohammed Almutairi, Wardah Almasoudi, Ali Elmasarwa, and Abdussalam Alshehri. 2022. Patient’s conception and attitude regarding triage system and waiting time at emergency department at Riyadh, Saudi Arabia. Saudi Journal of Emergency Medicine, 3 (2), 130-137. doi:10.24911/SJEMed/72-1649358740


Chicago Style

Alhaqbani, Rayyan, Rayan Bahmaid, Mohammed Almutairi, Wardah Almasoudi, Ali Elmasarwa, and Abdussalam Alshehri. "Patient’s conception and attitude regarding triage system and waiting time at emergency department at Riyadh, Saudi Arabia." Saudi Journal of Emergency Medicine 3 (2022), 130-137. doi:10.24911/SJEMed/72-1649358740


MLA (The Modern Language Association) Style

Alhaqbani, Rayyan, Rayan Bahmaid, Mohammed Almutairi, Wardah Almasoudi, Ali Elmasarwa, and Abdussalam Alshehri. "Patient’s conception and attitude regarding triage system and waiting time at emergency department at Riyadh, Saudi Arabia." Saudi Journal of Emergency Medicine 3.2 (2022), 130-137. Print. doi:10.24911/SJEMed/72-1649358740


APA (American Psychological Association) Style

Alhaqbani, R., Bahmaid, . R., Almutairi, . M., Almasoudi, . W., Elmasarwa, . A. & Alshehri, . A. (2022) Patient’s conception and attitude regarding triage system and waiting time at emergency department at Riyadh, Saudi Arabia. Saudi Journal of Emergency Medicine, 3 (2), 130-137. doi:10.24911/SJEMed/72-1649358740


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