Work satisfaction and professional well-being among emergency department staff: a cross-sectional study from Madinah, Saudi Arabia
Authors:
Abdulaziz M Alshehri,
Khalid A Ateyyah,
Ahmed Z Halawani,
Mohammed M Aburuhaylah,
Turki S Alsaedi,
Muteb O Alharbi,
Mohammed S Alrehaili,
Afaf M Alanazi,
Azizh S Albalawi,
Hamza A Awad
Objective: This study aimed to evaluate job satisfaction and professional well-being among emergency staff (ED) staff in Madinah, Saudi Arabia. Methods: A descriptive, cross-sectional study was conducted among 295 ED staff (147 nurses and 148 physicians) at King Fahad Hospital and Alula Hospital. Participants were surveyed using a demographics data form and a validated 40-item Job Satisfaction Questionnaire measuring satisfaction across six dimensions. Results: ED staff reported high satisfaction with patient care and peer interactions, with 78% satisfied with patient quality and 85% with collegial support. However, dissatisfaction was significant for workload (62%), staffing (54%), supervisory support (60%), and training (68%). Job satisfaction positively correlated with age; 72% of staff aged 40 years and above reported satisfaction as compared to 55% of younger staff (p-value<0.01). Staff with over 10 years of experience had a satisfaction rate of 75%, while those with less than 5 years reported 50% (p-value<0.05). Non-Saudi nationals exhibited higher satisfaction (70%) compared to Saudi staff (55%), with no significant differences based on gender, marital status, or job type (p-value>0.05). Conclusion: Improving job satisfaction among ED staff requires a multifaceted approach, focusing on workload management, professional development, and enhancing the work environment. These efforts are essential for reducing stress levels and improving patient care quality.
Keywords: Job satisfaction, Emergency department, Healthcare professionals, Workload, Patient care, Training opportunities
Authors
Correspondence to:
Abdulaziz M Alshehri, Department of Emergency Medicine, King Fahad Hospital, Madinah, Saudi Arabia abmualshehri@moh.gov.sa
Publication history:
Received 08 Dec 2024
Revised 22 Dec 2024
Accepted 27 Dec 2024
Published online 30 Jan 2025
Alshehri AM, Ateyyah KA, Halawani AZ, Aburuhaylah MM, Alsaedi TS, Alharbi MO, Alrehaili MS, Alanazi AM, Albalawi AS, Awad HA. Work satisfaction and professional well-being among emergency department staff: a cross-sectional study from Madinah, Saudi Arabia. SJEMed. Online First: 30 Jan, 2025. doi:
10.24911/SJEMed.72-1733484623
Alshehri AM, Ateyyah KA, Halawani AZ, Aburuhaylah MM, Alsaedi TS, Alharbi MO, Alrehaili MS, Alanazi AM, Albalawi AS, Awad HA. Work satisfaction and professional well-being among emergency department staff: a cross-sectional study from Madinah, Saudi Arabia. https://sjemed.com/?mno=231859 [Access: February 22, 2025]. doi:
10.24911/SJEMed.72-1733484623
Alshehri AM, Ateyyah KA, Halawani AZ, Aburuhaylah MM, Alsaedi TS, Alharbi MO, Alrehaili MS, Alanazi AM, Albalawi AS, Awad HA. Work satisfaction and professional well-being among emergency department staff: a cross-sectional study from Madinah, Saudi Arabia. SJEMed. Online First: 30 Jan, 2025. doi:
10.24911/SJEMed.72-1733484623
Alshehri AM, Ateyyah KA, Halawani AZ, Aburuhaylah MM, Alsaedi TS, Alharbi MO, Alrehaili MS, Alanazi AM, Albalawi AS, Awad HA. Work satisfaction and professional well-being among emergency department staff: a cross-sectional study from Madinah, Saudi Arabia. SJEMed, [cited February 22, 2025]; Online First: 30 Jan, 2025. doi:
10.24911/SJEMed.72-1733484623
Alshehri, A. M., Ateyyah, . K. A., Halawani, . A. Z., Aburuhaylah, . M. M., Alsaedi, . T. S., Alharbi, . M. O., Alrehaili, . M. S., Alanazi, . A. M., Albalawi, . A. S. & Awad, . H. A. (2025) Work satisfaction and professional well-being among emergency department staff: a cross-sectional study from Madinah, Saudi Arabia. SJEMed, Online First: 30 Jan, 2025. doi:
10.24911/SJEMed.72-1733484623
Alshehri, Abdulaziz M., Khalid A. Ateyyah, Ahmed Z. Halawani, Mohammed M. Aburuhaylah, Turki S. Alsaedi, Muteb O. Alharbi, Mohammed S. Alrehaili, Afaf M. Alanazi, Azizh S. Albalawi, and Hamza A. Awad. 2025. Work satisfaction and professional well-being among emergency department staff: a cross-sectional study from Madinah, Saudi Arabia. Saudi Journal of Emergency Medicine, Online First: 30 Jan, 2025. doi:
10.24911/SJEMed.72-1733484623
Alshehri, Abdulaziz M., Khalid A. Ateyyah, Ahmed Z. Halawani, Mohammed M. Aburuhaylah, Turki S. Alsaedi, Muteb O. Alharbi, Mohammed S. Alrehaili, Afaf M. Alanazi, Azizh S. Albalawi, and Hamza A. Awad. "Work satisfaction and professional well-being among emergency department staff: a cross-sectional study from Madinah, Saudi Arabia." Saudi Journal of Emergency Medicine Online First: 30 Jan, 2025. doi:
10.24911/SJEMed.72-1733484623
Alshehri, Abdulaziz M., Khalid A. Ateyyah, Ahmed Z. Halawani, Mohammed M. Aburuhaylah, Turki S. Alsaedi, Muteb O. Alharbi, Mohammed S. Alrehaili, Afaf M. Alanazi, Azizh S. Albalawi, and Hamza A. Awad. "Work satisfaction and professional well-being among emergency department staff: a cross-sectional study from Madinah, Saudi Arabia." Saudi Journal of Emergency Medicine Online First: 30 Jan, 2025. Web. 22 Feb 2025 doi:
10.24911/SJEMed.72-1733484623
Alshehri, A. M., Ateyyah, . K. A., Halawani, . A. Z., Aburuhaylah, . M. M., Alsaedi, . T. S., Alharbi, . M. O., Alrehaili, . M. S., Alanazi, . A. M., Albalawi, . A. S. & Awad, . H. A. (2025) Work satisfaction and professional well-being among emergency department staff: a cross-sectional study from Madinah, Saudi Arabia. Saudi Journal of Emergency Medicine, Online First: 30 Jan, 2025. doi:
10.24911/SJEMed.72-1733484623